You may return new, unused items purchased from us directly within 30 days of delivery for a refund or replacement. Items should be returned in their original product packaging. You are responsible for all return shipping costs unless the return is a result of our error. (Please note that there is a $0.30 transaction fee that is non-refundable. This applies to all order cancellations that are not a result of an error on our part.)
Please follow these 2 easy steps to process your return:
Please allow up to two weeks after delivering your package to the designated carrier to receive notification of your return. Please understand that this includes the transit time from you back to our warehouse (5 to 10 business days) and the time it takes for us to process the return (3 to 5 business days). We will send an email notifying you of your refund once your return has been processed. Shipping charges are not refundable.
Maxi-Matic Online Returns
18401 E. Arenth Ave.
City of Industry, CA 91748
*This return policy does not apply to Factory-Reconditioned or Re-stocked Items. Please see FAQ for more information.
Free Shipping on Exchanges!*
To exchange an item within 30 days, please place a new order for the item you want to exchange it for through our site and complete your payment for it. Please follow the above return instructions and note “Exchange” on the return form. Once we receive the returned item (must be in new, unused condition), we will issue a refund including the original shipping costs.**
*Does not apply to Factory-Reconditioned or Re-stocked Items. Please see FAQ for more information.
**Applies only to the first exchange. Other restrictions may apply.