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I purchased this slow cooker because of the nice large size. The first one came with a broken/cracked insert and I returned it and purchased again. And again I have received a broken/cracked insert. And now a third time. I can't find out how to get a replacement for this third one. I will not buy anymore products from Maxi Matic as I can't trust the quality of the products. (Posted on 3/17/2016)